Returns, Adjustments And Exchanges
Merchandise marked final sale is sold “as is” and may not be returned or exchanged and is not eligible for price adjustment.
PRICE ADJUSTMENT POLICY
We will adjust the price of an item on a one-time basis if prices decreases within 14 days of original purchase if you present your original receipt in store for an in store purchase. Online or catalog purchases are not eligible for price adjustment in our stores.
RETURNED CHECK POLICY
A service charge of $25 or the maximum permitted by law will be assessed for NSF checks. The amount of the check and service charge may be collected via electronic debit or bank draft drawn from your account.
TELEPHONE AND ONLINE PURCHASES
U.S. CUSTOMERS: PAYPAL ORDERS Merchandise purchased via PayPal may be returned in stores or returned via mail using the return shipping label provided. If you do not have your shipping label, please contact Customer Service. MAKE A RETURN BY MAIL If you prefer to send your return by mail, please affix the Prepaid Return Shipping Label that we provided, along with your invoice, to the box and drop off your package in the U.S. mail. Please note that when we receive your return, we’ll deduct $7.00 USD from your refund for handling fees. ShopRunner members enjoy free return shipping on all their orders placed with ShopRunner. If you prefer to use the carrier of your choice and create your own label, we recommend using a traceable and insured form of delivery. PLEASE SHIP RETURNS TO: 251 Pantego Way NW Calgary AB T3K 0C2
GENERAL POINTS TO REMEMBER WHEN RETURNING BY MAIL
- Pack items safely for shipping using original packaging.
- You may use the carrier of your choice by creating your own label and in compliance with applicable Department of Transportation requirements.
- We recommend using a form of traceable and insurable delivery
STANDARDS FOR SHIPPING HAZARDOUS MATERIALS PERTAINING TO BEAUTY PRODUCTS
Flammable substances (ex. aerosols and alcohol-based products) may be mailed only via surface transportation in accordance with U.S. postal regulations. Full responsibility rests with the consumer to comply with all postal and non postal statutes and regulations regarding mail. Information regarding postal statutes, regulations, and mailing requirements is available from your local Postmaster or Postal Service Business Mail Entry Manager, and at the Postal Service’s mailing standards Web site at www.usps.com.
POWERRSCHRIST RETURN POLICY
Returns must be accompanied by original or gift receipt, or date and amount of purchase must be validated in our system. Customer identification may be required. Refunds will be made in the original form of payment, except that merchandise credit may be given for gift receipt returns. If your original purchase was made by check, you may choose to receive a merchandise card, or a check will be mailed within 30 days of return. Merchandise must be in its original condition, unworn and unwashed, or merchandise must be defective. Merchandise purchased in an outlet store must be returned to an outlet. Purchases must be returned in the country of original purchase. We are unable to accept the return of product purchased online via BorderFree. All shipping and handling fees are non-refundable.
Shipping Options & Charges
If you’re shipping to a country outside the U.S., your order may be subject to import duties and taxes, which are levied once your package reaches your country. For more information regarding custom policies, please contact your country’s local customs office.
Taxes are based on the order’s “ship to” address.
For online orders, just click on the link in your confirmation email. If you placed a phone order, please call our Customer Service Team. Unfortunately tracking is not available for international delivery.
NEED IT IN A HURRY?
Express delivery is twice-as-fast.
WHAT ARE THE METHODS OF SHIPPING AND CHARGES?
|Shipping Options (Orders placed by 10am EST Monday-Friday)|
|Standard *||4-10 Business Days|
|Express **||2-3 Business Days|
|Next Day **||1 Business Day|
|International ***||10-14 Business Days|
Information based on orders placed by 10am ET Monday through Friday* Standard delivery is available for all U.S. addresses. APO/FPO military address deliveries arrive within 4-10 business days via USPS. **Express & Next Day deliveries are not available for P.O. Boxes, APO/FPO military addresses, and other certain areas our parcel carriers cannot reach. *** International delivery is not available for international P.O. boxes. If your country isn’t listed on our drop-down country box, we’re currently unable to ship there. **** Soma provides FREE 2 Day Shipping by ShopRunner to ShopRunner members with online purchases of $50 or more. ShopRunner shipping will follow the 2nd Day Shipping policy (See above). Please note: “Business day” refers to Monday through Friday, excluding holidays. Next Day requested on Fridays is not available for Saturday arrival. Sales shipped to customers are FOB shipping point.
WHAT IS THE DIFFERENCE BETWEEN A SHIPPING AND A BILLING ADDRESS?
Your shipping address is where you would like your order to be shipped to; your billing address is the same address you used to place an order with your credit card.
DO YOU SAVE MY BILLING AND SHIPPING INFORMATION SO I DON’T HAVE TO ENTER IT EACH TIME I PLACE AN ORDER?
If you are a registered user and have signed in, yes. The current address we have on file for you will automatically show up in Step 2 of the Checkout process. You will be able to make any revisions at this time or enter in a different “Ship To” address.
DO YOU SHIP TO APO/FPO MILITARY ADDRESSES OR P.O. BOXES?
We do ship to military addresses and P.O. Boxes, however, we can only ship these items via Standard delivery. Please note that Standard delivery requires an additional three days of arrival time.